Your California Privacy Rights
At DocAI Health, we are committed to protecting the privacy rights of California residents in accordance with the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA").
This notice explains how we collect, use, disclose, and protect personal information and describes the rights available to California residents.
1 Scope of This Notice
This notice applies solely to residents of the State of California whose personal information is collected through:
- The DocAI Health website
- Mobile applications
- Artificial intelligence services
- Customer support interactions
- Related digital products and services
2 Categories of Personal Information We Collect
Depending on your use of our Services, we may collect the following categories of information:
Identifiers
- Full name
- Dirección de correo
- IP address
- Account information
Personal Information
- Date of birth
- Language preferences
- User profile information
Health-Related Information
Information voluntarily provided by users, including:
- Symptoms
- Health concerns
- Medication information
- Consultation history
Internet and Device Activity
- Browser information
- Device information
- Session activity
- Usage analytics
Geolocation Information
Approximate location information derived from IP addresses.
3 Sources of Personal Information
We collect personal information directly from:
- Usuarios
- Website interactions
- Mobile applications
- Customer support communications
We may also receive information from trusted service providers acting on our behalf.
4 How We Use Personal Information
We use personal information to:
- Provide and improve our Services
- Deliver AI-generated health guidance
- Personalize user experiences
- Maintain platform security
- Detect fraud and misuse
- Comply with legal obligations
- Respond to customer support requests
5 Disclosure of Personal Information
We may disclose personal information to:
- Cloud hosting providers
- Analytics providers
- Payment processors
- Customer support providers
- Security and fraud prevention services
All service providers are required to use information only for authorized business purposes.
6 Sale and Sharing of Personal Information
Sale of Information
DocAI Health does not sell personal information.
Sharing for Cross-Context Behavioral Advertising
DocAI Health does not share personal health information for cross-context behavioral advertising purposes.
We do not monetize personal health information.
7 Your Rights Under California Law
If you are a California resident, you may have the following rights:
Right to Know
You may request information regarding:
- Categories of personal information collected
- Sources of information
- Business purposes for collection
- Categories of third parties receiving information
Right to Access
You may request a copy of the personal information we maintain about you.
Right to Correct
You may request correction of inaccurate personal information.
Right to Delete
You may request deletion of personal information, subject to certain legal exceptions.
Right to Limit Use of Sensitive Personal Information
Where applicable, you may request limitations on the use of sensitive personal information.
Right to Non-Discrimination
DocAI Health will not discriminate against you for exercising any privacy rights provided under California law.
8 Exercising Your Rights
To submit a privacy request, contact us at:
We may verify your identity before processing requests.
Authorized agents may submit requests on behalf of California residents where permitted by law.
9 Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide Services
- Meet legal obligations
- Maintain security
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the nature of the information collected.
10 Security Measures
DocAI Health uses industry-standard security practices designed to protect personal information, including:
- Encryption
- Access controls
- Security monitoring
- Incident response procedures
- Secure infrastructure
No method of transmission or storage is completely secure, but we continuously improve our safeguards.
11 Health Information Disclaimer
DocAI Health provides AI-generated health guidance and educational information.
The platform is not intended to replace licensed healthcare professionals.
Users should not rely solely on AI-generated information for diagnosis, treatment, or medical decisions.
12 Updates to This Notice
We may update this CCPA & CPRA Compliance Notice periodically.
Any updates will be posted on this page with a revised effective date.
Continued use of the Services after changes constitutes acceptance of the revised notice.
13 Contact Information
For questions regarding California privacy rights, please contact:
Nuestro compromiso
DocAI Health respects the privacy rights of California residents and is committed to transparency, accountability, and responsible data practices.
We strive to maintain privacy protections that support trust, security, and confidence in our platform.